Return Window:

You have 7 days from the date of delivery to initiate a return. Items must be in their original condition, unused, and with all tags attached.

How to Return:

1. Contact our customer service at filson@alalba.com.hk to request a return authorization.
2. Pack the item securely in its original packaging.
3. Include a copy of your order confirmation and the return authorization.
4. Ship the package back to the address provided by our customer service.

Return Shipping:

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. In such cases, we will cover the shipping costs.

Refund Process:

Once we receive your returned item, we will inspect it and process your refund within 5-10 business days. Refunds will be issued to the original payment method.

Exchanges:

If you wish to exchange an item for a different size or color, please return the original item and place a new order.